Delivery & returns

Order before 14:00, and it arrives the same evening

Most online shops in Malta are really shops somewhere else. You order, a warehouse in Germany or China picks it, a courier flies it in, and eight days later a card is pushed under your door telling you to collect it from a depot in Ħal Far.

We are not that. Vagar Home holds its stock in Malta and delivers it by hand. There is no depot, no tracking number that goes quiet for four days, no "your parcel is being processed". There is a person, a van, and your door.

The timetable

You order	You receive it
Before 14:00, Monday to Saturday	The same evening, between 17:00 and 21:00
After 14:00, Monday to Saturday	The next day
Sunday or a public holiday	The next working day
Gozo, any time	Next day — the ferry decides, not us

We message you on WhatsApp when we set off, with a one-hour window. If that hour does not suit you, say so and we will come later. We would rather make a second trip than leave a box with a neighbour you barely know.

What it costs

Order	Delivery
€35 and over	Free
Under €35	€3.50, anywhere in Malta and Gozo

There is no island surcharge, no fuel surcharge, no "remote area" fee. Mellieħa costs the same as Sliema. Xagħra costs the same as Valletta.

Pay when it is in your hands

You can pay by card, Apple Pay, Google Pay or Revolut at checkout. You can also choose cash on delivery and pay nothing until the box is actually in front of you.

We offer it because we understand the hesitation. Buying from a brand you have never heard of, on an island where half the parcels arrive late and a few never arrive at all, is a small act of faith. Cash on delivery removes the faith from the transaction. Open the box at the door if you like. If it is not what you expected, hand it back and pay nothing. That is the whole policy.

Changing your mind

Thirty days, not fourteen

European law gives you fourteen days to change your mind about anything bought online. We give you thirty, because a diffuser needs to live in a room for a few weeks before you really know whether it belongs there.

Return it within thirty days of delivery, in a condition we could reasonably resell, and we refund the full amount to the way you paid. If you paid cash, we refund by bank transfer within two working days.

We collect it ourselves

You do not post anything. You do not print a label or queue at MaltaPost. Message us, we agree a time, and we come to the same door we delivered to. Collection is free on orders over €35, and €3.50 below that.

The scents

Sealed oils can be returned like anything else. Once a bottle is open we cannot resell it, so we cannot refund it — but if a scent is simply not you, tell us and we will swap it for a different one, once per order, free. We would rather you end up with the right bottle than a right to a refund you never use.

If something is faulty

Every diffuser carries the full two-year legal guarantee of conformity you are entitled to under EU law. If it fails, we replace it. Not "we open a case" — we bring you a new one, and we take the old one away on the same visit.

Exchanges, face to face

This is the part no international shop can copy. Bought the diffuser and wish you had taken the set? Want Xlokk instead of Ġnien? We swap it at your door. No return window, no restocking fee, no waiting for a warehouse to confirm receipt.

Where we deliver

Everywhere in Malta and Gozo. Every town, every village, every hamlet. Including Comino, though you will have to be patient and slightly specific about where you are standing.

The small print, said plainly

• Orders are dispatched from our stock in Malta. Nothing ships from abroad to you.
• The 14:00 cut-off is Malta time, and it means the moment payment is confirmed, not the moment you put things in the basket.
• If we cannot reach you at the door and cannot reach you by phone, we take the parcel back and try again the next day at no extra cost. Twice. After that we will call you to agree what to do.
• Cash on delivery is cash. We cannot take card at the door.
• Very occasionally the island beats us — a road closed for a festa, a ferry cancelled by wind. When that happens we tell you before you have to ask.