Terms of service

The short version: we sell you a diffuser and some fragrance oils, we bring them to your door ourselves, and if anything goes wrong we fix it. Everything below is the long, careful way of saying that. Nothing in it takes away a right that Maltese or EU law gives you.

1. Who you are dealing with

This shop is operated by Silêncioâmbar, Unipessoal Lda, a company registered at Rua Manhiça, Nº 465, 4 C, 1800-245 Lisboa, Portugal, company registration number PT518806707, VAT number 518806707, trading as Vagar Home. You can reach a real person at info@vagarhome.com. These terms apply every time you use vagarhome.com or place an order with us, so it is worth reading them once.

2. When there is a contract between us

Putting something in your basket is not an order, and our website listing is not an offer. The contract is formed when we send you an order confirmation email. Until that moment either of us can walk away.

Very occasionally we may have to decline an order: if we have run out of stock, if the address is outside Malta and Gozo, if a price has been listed wrongly by a clear and obvious mistake, or if we have reason to think the order is not genuine. If that happens we will tell you promptly and refund anything you have paid, in full.

3. Prices and VAT

All prices shown on the site include any applicable VAT. There are no additional taxes, duties or fees added later, and there is nothing extra to pay at the door beyond the price and the delivery charge you saw at checkout. If you pay cash on delivery, the amount we ask for is the exact total shown on your confirmation email.

We may change prices at any time, but never for an order we have already confirmed.

4. Paying

You can pay by card, by Apple Pay or Google Pay, or in cash when we hand you the box. Card payments are processed by Shopify Payments and by the payment providers shown at checkout. We never see or store your full card number.

Where you pay cash on delivery, the contract is still formed at confirmation. If you refuse the order at the door without having cancelled it beforehand, we may charge the delivery cost on any future order.

5. Delivery

Delivery times, charges and the rules about missed deliveries are set out in full in our Shipping policy, which forms part of these terms. In short: €3.50 anywhere in Malta and Gozo, free over €35, same evening if you order before 14:00 Monday to Saturday.

6. Changing your mind

You have a statutory right to withdraw within fourteen days of receiving your order, and we voluntarily extend it to thirty. The full detail, including the one exception for opened fragrance oils and the free scent swap that replaces it, is in our Refund policy, which also forms part of these terms.

7. Our guarantee

Everything we sell carries the two-year guarantee of conformity that EU law provides. If an item is faulty or is not as described, we will repair it, replace it or refund it, at our cost and at your door. Nothing in these terms limits that.

8. Using the diffuser safely

It is a small electrical appliance that holds water, so please treat it like one.

• Keep it, and the oils, out of reach of children and pets.
• Fill it with clean water and Vagar Home fragrance oil only. Nothing else goes in the tank.
• Do not fill past the marked line, and do not run it dry.
• Stand it on a flat, stable surface, away from the edge, and away from anything that would be spoiled by a little moisture.
• Unplug it before you move it, empty it or clean it.
• Wipe up any spilled oil straight away. Undiluted fragrance oil can mark some varnished and painted surfaces.
• Descale it about once a week with a little white vinegar and water. Malta has hard water and this is the single thing that most affects how long the unit lasts.
• The oils are for use in the diffuser. They are not for the skin and they are not to be swallowed.

Always read and follow the information on the label.

9. Using this website

You are welcome here. Please do not try to break in, scrape the site at volume, resell our listings, or use the shop to do anything unlawful. We may suspend access if you do.

We work hard to keep the site accurate, but we do not promise that it will never be offline or that every description is free of typing errors. Where we spot a genuine error we correct it, and we tell you before your order is affected.

10. What belongs to us

The Vagar Home name, the logo, the scent names Bajja, Ġnien and Xlokk, the photography, and the words on this site are ours. You are very welcome to share them, tag us, or post about the product. You are not welcome to use them to sell your own goods.

11. Anything you post

If you send us a review, a photo or a video, you keep it, but you give us permission to show it on our site and in our social posts, with your first name. Tell us at any time and we will take it down. Please only send us things you made yourself, and please keep reviews honest, including the unflattering ones. We would rather publish a fair three-star review than a fake five.

12. Our responsibility

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for losses that were not foreseeable, or for business losses, since we supply to consumers for home use. We never limit our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Your statutory rights are untouched by this section.

13. Your privacy

What we collect and why is set out in our Privacy policy. In practice: your name, address, phone number and order history, because we cannot knock on a door we do not know about.

14. If these terms change

We may update these terms as the business grows. The version that applies to your order is the version published on the day you ordered, so a later change never affects a purchase you have already made.

15. Law, and what to do if you are unhappy

These terms are governed by Maltese law, and the Maltese courts have jurisdiction. If you live in another EU country, you keep the protection of the mandatory consumer rules of your own country and may bring proceedings there.

If something goes wrong, write to hello@vagarhome.com with the word COMPLAINT in it. We reply within two working days. If we cannot resolve it between us, you can take the matter to the Office for Consumer Affairs at the Malta Competition and Consumer Affairs Authority, or, if you bought from another EU country, to the European Consumer Centre Malta.

Last reviewed August 2026.