Questions

Order before 14:00 on a working day and it reaches you that same evening, between 17:00 and 21:00. Order later and it comes the next day. Gozo is next day, because the ferry sets the timetable, not us.

We hold our stock in Malta and deliver it ourselves. Nothing is shipped to you from abroad, so there is no customs step, no depot and no collection card under the door.

Yes. Choose cash on delivery at checkout and pay nothing until the box is in front of you. You are welcome to open it at the door. If it is not what you expected, hand it back and pay nothing.

Cash on delivery is cash only — we cannot take a card at the door. If you would rather pay in advance, checkout accepts card, Apple Pay, Google Pay and Revolut.

Nothing on orders of €35 or more. Below that it is €3.50, anywhere in Malta or Gozo. There is no surcharge for being far from the middle of the island.

We message you on WhatsApp before we set off, with a one-hour window, so this rarely happens. If it does, we take the box back and try again the next day at no extra charge. Twice. After that we will call and agree something that works.

We do not leave boxes with neighbours or behind plant pots unless you specifically ask us to.

Yes, and it is one of the better reasons to buy from us. Put their address as the delivery address and add a note at checkout with what you would like written on the card. We hand it over in person and we never include a price anywhere in the box.

It is ultrasonic. A ceramic disc vibrates thousands of times a second and lifts a fine cool mist off the surface of the water. Nothing is burned and nothing is heated, so the fragrance is carried, not cooked.

The tank holds 200 ml, which is up to eight hours of continuous mist. Fill it at bedtime and it is still working when you wake up.

If you would rather it stopped on its own, press the power button again to set a timer — one hour, three hours or six.

It comes with a USB-C cable, not a wall plug. It runs at 5 V and draws 5 W, which is less than a phone charging, so any phone charger, laptop port or power bank you already own will run it.

There is no fan and no motor, so there is no hum — around 32 dB, quieter than a fridge. What you hear is the occasional faint tick of water, and most people stop noticing it within a day.

It is made for a normal room — up to roughly 20 m². A bedroom, a bathroom, a small living room. In an open-plan flat it will scent the part of the room it is standing in rather than the whole floor, and the answer there is to run it for longer rather than to add more oil.

The ceramic is thin enough to let light through, so the whole upper dome glows softly rather than a strip at the bottom.

Press the left button once and it moves slowly through seven colours. Press again on the one you like and it holds there. Press again to switch between bright and dim. Hold the button and the light goes off completely, so it can run in the dark.

Yes. When the water runs out it shuts down on its own rather than running dry. It also stops on its own when a timer you have set runs out.

1. Lift off the ceramic cover.
2. Fill with clean tap water to the marked line — not above it. The small cup in the box is there so you do not have to carry the whole thing to the tap.
3. Add five to eight drops of oil for a full tank, or three to four if you have half-filled it.
4. Sit the cover back on and connect the USB-C cable.
5. Right button — mist. Once for continuous. Again for a one-hour timer, again for three hours, again for six. Once more switches it off, and holding it switches it off from any mode.
6. Left button — light. Once to cycle the seven colours, again to hold the one you like, again for bright or dim. Hold it to turn the light off.

Start low on the oil. It is much easier to add one more drop tomorrow than to live with a room that is too loud tonight.

Every week or so: empty it, wipe the bowl with a soft cloth and a little white vinegar, rinse, dry. Malta's water is hard, and limescale on the ceramic disc is the single most common reason a diffuser starts producing less mist. Five minutes of vinegar solves it.

Never put it under a running tap or in the dishwasher, and never fill it above the line.

Every diffuser carries the full two-year guarantee of conformity you are entitled to under European law. If it fails, we bring you a working one and take the old one away on the same visit.

Fragrance oils in a base formulated to disperse properly in water. They are made in the European Union and labelled to EU rules, with the full ingredient and hazard information on the bottle. Always read and follow the information on the label.

We call them fragrance oils rather than essential oils because that is what they are. We would rather be accurate than fashionable.

You can, but the results vary. Neat oils that are not formulated for water tend to sit on the surface, scent the room unevenly and leave a film on the ceramic. Ours are built to disperse, which is most of the reason they behave.

At three to eight drops an evening, depending on how full you run the tank, a 10 ml bottle covers roughly five to eight weeks of daily use. Most people keep all three and change the scent with the season, or with the room.

Bajja is bright and clean — salt air and citrus, the sea early in the morning. Ġnien is soft and green, a walled garden in April. Xlokk is the warm one — dry wood, stone, late afternoon.

If you are choosing for someone else, Bajja is the safest. If you are choosing for a living room in winter, Xlokk.

The bottles are fragrance concentrates, not something to be swallowed, and they carry child-resistant caps for that reason. Keep them closed and out of reach of children and animals, and store them away from direct sun.

In use, ventilate the room as you would with any fragrance. If anyone in the house — or any animal in it — is known to be sensitive to fragrance, please take advice from your doctor or your vet rather than from us.

You have thirty days, not the fourteen the law requires. Message us, we agree a time, and we collect it from the same door we delivered to. You never post anything.

Sealed oils can be returned like anything else. Once a bottle is open we cannot resell it — but if a scent is simply not you, we will swap it for another, once per order, free.

Yes, at your door. Tell us which one is not working and we will bring the replacement on our next run past you. No form, no return window, no restocking fee.

No. Instead of a shop with a rent, we have a van and a phone. It is why the diffuser costs what it costs, and why we can be at your door tonight.

Yes. Add your company name and VAT number in the notes at checkout, or write to us afterwards, and we will send a proper invoice by email the same day.

Then ask us. Write to info@vagarhome.com or use the contact form. A person answers, and that person lives here.